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Google review

Had a horrible experience with this realtor. To give you context, I am from Florida and know nothing about Chicago. I also don't know anyone who lives there. Everything I know is from my own research which can only get you so far. Anyone can say anything online. I asked her about the safety of the area and her response was that she cannot give the crime stats of the area to which I responded I understand you can't go over specific stats can you at least go over the general area with me. She responds "You can google Ukranian Village" She also said "You should look things up like how far it is from your work, I don't know where you work." You don't think I looked that up??! That's why I am contacting you about the property, absolutely ridiculous. She also responds with "I am not trying to be smart with you" Every realtor I spoke to has given me the rundown of the area and their firsthand experience, what things are close by etc. I would have loved to hear firsthand from people who live in Chicago about their thoughts on the area local amenities, etc and not from some random on reddit. But this realtor's response was to tell me to "google it". I would also like to add she said "I'm sure you looked up the area that's why you're contacting me." Very unprofessional and rude.

Rianna

10/12/2026

Google review

Sold my home this Spring and wouldn’t have been able to have a successful and stress free experience without Lourdes. She was always accessible for any questions or concerns I had as a first time seller. I knew my home was in good hands thanks to her and her amazing team. You won’t regret working with her! She will be my go-to for any buying/selling needs in the future!

Yelixa Lopez

05/21/2026

Google review

Lourdes had a difficult case with me. A first time home buyer, I am not American and have always been self employed my entire life so I knew I needed someone really great. She was able to recommend all the right people to make this process as painless as it could be. And at the painful points it was a delight to have someone so positive, patient and kind by my side. Very grateful and really hope we get to work together in the future.

Carisa Hendrix

08/20/2026

Google review

Lourdes was a remarkable agent. Willing to come out and show me as many houses as I wanted, As many times as I needed to, very flexible and kind. She also looked out for my best interest. I would 100% recommend her as your agent.

Angelica Escobar

05/18/2026

Google review

Lourdes has been my Realtor for many years, and once again, she exceeded my expectations with the sale of my building in West Town. From the very beginning, she made sure both I and the property were fully prepared for the sale. She guided me through all of the required Northwest Side Preservation Ordinance paperwork, coordinated communication with my tenants, and kept me informed every step of the way. When it came to pricing, Lourdes presented a strategy that honestly made me a little nervous because I didn’t want to leave money on the table. But I trusted her experience and followed her recommendation, and I’m so glad I did. The response was incredible. We received multiple offers, and while I was hoping we might get at least $50,000 over asking, selling for $100,000 over asking was beyond anything I expected! Lourdes was strategic, responsive, organized, and in constant communication throughout the entire process. I couldn’t have been more excited with the outcome. She has been my Realtor for years, and there’s a reason I continue to trust her. I will recommend Lourdes every single time!

S

07/25/2026

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Lourdes Hernandez
Lourdes Hernandez

Real Estate Advisor | Coldwell Banker Realty

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IL

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